Receptionist - State Farm Agent Team Member
Full Time • Gardendale, AL
Responsive recruiter
Company Overview: Scott Cantrell, a prominent player in the insurance industry, is seeking dedicated and customer-focused individuals to join our team as a Receptionist. Committed to delivering exceptional service, we provide a collaborative work environment that values teamwork, professionalism, and ongoing development.
Job Description: As a Receptionist, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters. Your primary responsibilities will include:
- Responding promptly to customer inquiries via phone, email, and live chat.
- Providing information about insurance policies, coverage details, and claims processes.
- Assisting clients with policy changes, updates, and renewals.
- Investigating and resolving customer issues or concerns with empathy and professionalism.
- Collaborating with other departments to ensure comprehensive customer support.
- Maintaining accurate and up-to-date customer records.
Qualifications:
- Exceptional communication and interpersonal skills.
- Previous experience in customer service, preferably in the insurance industry.
- Detail-oriented with strong problem-solving abilities.
- Ability to handle challenging situations with empathy and professionalism.
- Familiarity with insurance products and policies is a plus.
- Proficient in computer applications and customer relationship management (CRM) software.
Requirements:
- High school diploma or equivalent; college degree is a plus.
- Knowledge of insurance regulations and industry practices (training will be provided).
- Ability to adapt to a fast-paced work environment.
- Strong organizational and time-management skills.
- Willingness to participate in ongoing training and professional development.
Benefits: We offer a competitive compensation package, including a base salary and opportunities for performance-based incentives. Our comprehensive benefits package includes health insurance, retirement plans, and opportunities for career advancement within the organization.
Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance sales, we want to hear from you!
www.insuredbyscott.com
www.insuredbyscott.com
Scott Cantrell State Farm Agency is an equal opportunity employer and encourages applications from individuals of all backgrounds.
Compensation: $30,000.00 - $50,000.00 per year
Do you want to work with someone who will help you achieve YOUR goals?
We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Come work with an energetic, fun team at Scott Cantrell - State Farm Agent!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, and Renters Insurance.
- Our office is located in Gardendale.
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none